Planner
Decomposes an outcome into tasks across your agent fleet, with explicit state, preconditions, and failure modes you can inspect and override.
Platform · Orchestration
Agents that reason,
delegate, and route.
Multi-agent coordination over shared knowledge and context. Every decision is reversible, every step is recorded, and every action is policy-checked by the platform before it runs.
The primitives
What's inside orchestration.
Four building blocks agents use to decompose, execute, and recover, without the ad-hoc prompt chains that break in production.
Router
Picks the right agent, human, or service for each step, based on capability, entitlement, cost, and policy. Routing decisions are recorded with the reasoning.
Shared memory
Context persists across sessions, agents, and time. Grounded in your data of record; minimised automatically when policy demands.
Policy engine
Rules enforced at every step, not just at the front door. The platform fails closed when a step would breach policy; evidence is captured either way.
Human checkpoints
Approval gates are first-class citizens of the workflow, not bolted-on email chains. Reviewers see the decision draft, the evidence, and the reasoning together.
Retry & recovery
Every step is idempotent where it can be, compensating where it cannot. Transient failures recover automatically; structural failures escalate with context.
Orchestration in numbers
What orchestration delivers.
0%
Target resolution rate
0%
Faster case resolution
0%
Audit coverage
0/7
Autonomous execution
Capabilities
What you can do with orchestration.
Six capabilities teams ship on day one, all composable, all governed centrally, all auditable by default.
Multi-agent coordination
Compose specialised agents into flows that reason together over shared context. No bespoke coordination layer; no ad-hoc prompt chain.
Tool and service use
Agents call into ERPs, CRMs, ITSM, data warehouses, and custom APIs through the connector library, always through policy, always with audit.
Structured reasoning
Plans, sub-plans, and reasoning steps are first-class data. You can inspect, diff, override, and re-run at any granularity.
Human-in-the-loop
Insert reviewers at any decision boundary. Move them, remove them, or add new gates without touching workflow code.
Cross-system transactions
Compensating flows across systems that don't support 2PC. Every outcome reversible; every side-effect recorded.
Live A/B & canaries
Route traffic across workflow or agent versions, measure real lift, and promote with confidence, the same discipline your product team uses.
How it works
From request to resolved outcome.
Every orchestrated flow runs through the same three-stage rhythm. Auditable from the request to the final output.
- 01
Plan
The planner decomposes the outcome into tasks, with preconditions, entitlements, and policies attached to each. The plan is inspectable before execution begins.
- 02
Route
The router picks the right agent, human, or service for each task, balancing capability, cost, latency, and policy. Routing decisions are logged with the reasoning.
- 03
Verify
Every output is policy-checked, evidenced, and either committed or compensated. Failures escalate with full context; successes close the loop with audit in hand.
In production
Orchestration, running today.
Six live patterns across regulated customers, composable on the same platform.
End-to-end claims
Triage, decisioning, subrogation, and payout coordinated across adjusters, systems, and networks. Every decision traceable to policy language and fact pattern.
Impact Straight-through rate up materially
Cross-team workflows
Handoffs across legal, risk, and operations without rework. The plan is shared; the audit trail is shared; the outcome is traceable from initiation to close.
Impact Fewer dropped handoffs, cleaner ownership
Customer-service copilots
Agent-assisted resolution grounded in your systems of record, deflecting the common cases, escalating the complex ones with full context preserved.
Impact First-contact resolution lift
Human-approval gates
Reviewers placed at any step of any flow; moved, added, or removed without code. Decisions traceable to the reviewer and the reasoning.
Impact Compliance without workflow rewrites
Research agents
Coordinate literature, market, and internal research across multiple specialised agents; output cited and reversible to every source used.
Impact Research reuse across desks
Long-running operations
Workflows that span days or weeks, onboarding, case investigation, dossier assembly, carried by agents that resume from state, not from scratch.
Impact Backlogs cleared without more headcount
Why orchestration matters
What ad-hoc prompt chains cannot do.
State survives the model
Plans, memory, and evidence are structured data, not conversation history. Agents resume, recover, and hand off without losing context.
Policy travels with the plan
Every step inherits the policy in force at plan time; every override is recorded; every breach fails closed. No workflow-level shortcut exists.
Humans are first-class
Reviewers and approvers are part of the workflow, not an email chain bolted on. Their decisions are part of the audit, not a side process.
Reasoning is inspectable
You can diff two executions, override a single step, and re-run. The plan is a first-class object, not a side effect of a prompt.
Let's talk
See orchestration
See orchestration
on your workflows.
30-minute technical walkthrough. Your architects, our platform engineers.