Privacy Policy

This Privacy Policy explains how Global AI, Inc. ("Global AI," "we," "our," "us") collects, uses, discloses, and safeguards information when you visit our websites, engage with our marketing, evaluate our products, or use the Global AI platform as an authorised user of a customer.

1. Who we are

Global AI, Inc. is a publicly traded company (OTC US: GLAI) providing an agentic-AI platform to regulated enterprises. For services delivered under a customer contract, the customer is the controller of personal data processed in that service and Global AI is the processor. For our marketing sites, investor communications, and general-purpose enquiries, Global AI is the controller.

2. Data we collect

• Contact details you share with us (name, business email, company, role).
• Usage and device information about your visits to our website, pages, referrers, device class, approximate region.
• Evaluation data you submit when trialling the platform or engaging in a paid pilot.
• Customer-user data processed on behalf of customers under contract, governed by the applicable DPA.

3. How we use data

• Respond to enquiries, schedule demos, and carry out pre-sales activities you initiate.
• Operate, secure, and improve our websites and products.
• Send transactional communications and, with your permission, product updates.
• Comply with legal and regulatory obligations, including investor disclosure requirements.

4. Lawful basis

Under GDPR we rely on: (a) performance of a contract, (b) legitimate interests, (c) consent, and (d) legal obligation, depending on the processing activity. We do not sell personal data. Where required by applicable law, we honour opt-out signals, including Global Privacy Control.

5. Sharing

We share data with trusted service providers (e.g., cloud infrastructure, analytics, support tooling) under written agreements. A list of subprocessors is published in the Trust Center. We may disclose information when required by law, to protect our rights, or in connection with a corporate transaction, subject to binding confidentiality obligations.

6. International transfers

Where personal data is transferred outside the EEA, the UK, or other regions with applicable transfer restrictions, we use Standard Contractual Clauses or an equivalent legal mechanism, supplemented by additional technical and organisational measures where required.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, or portability of your personal data, or object to certain processing. Contact us at privacy@global.ai to exercise these rights. If we process data on behalf of a customer, we will route the request to that customer.

8. Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with legal, accounting, or reporting requirements. Retention schedules for customer service data are defined in the applicable contract.

9. Security

We implement administrative, technical, and organisational measures commensurate with the sensitivity of the data and the state of the art. See our Security and Trust Center pages for details.

10. Contact

Questions? Write to privacy@global.ai or use our contact form. If you are in the EEA or UK, you have the right to lodge a complaint with your local data-protection authority.

We may update this policy to reflect changes in our practices or the law. Material changes will be posted here with a new effective date.