Forecast fragmentation
One team's forecast versus another's replenishment plan versus the buying plan. Three sources of truth, always in conflict, and the merchant gets blamed either way.
AEOS for Retail
AI Solutions for Retail, where the shelf and the back-office finally agree.
Forecast, replenish, price, and service across channels and regions. The agents reason across every signal your merchandising team has wanted in one place for years.
The reality
Where retail execution still bleeds margin.
Three sources of truth for the forecast. Prices that answer weeks after the competitor has already moved. Service desks underwater every time marketing runs a promo. Agents close all three out of the same platform.
Pricing latency
Competitor moves come back as committee decisions weeks later, when they should be policy decisions inside the day. By the time the price changes, the window has already closed.
Stockout vs. overstock
Same week, same brand, one store overstocked, another stocked out. Nobody notices until Friday's report.
Service-desk overload
Order, returns, and loyalty queries flood the contact centre on every promo day. CSAT craters at the exact moment marketing was trying to acquire.
Omnichannel continuity
A customer who shops in-store, in-app, and on .com lands as three different personas with three different loyalty balances. The customer notices.
Merchandising judgment capture
The best buyers making decisions on instinct nobody's written down. When they retire or move on, the team starts over.
How we deliver
How Global AI delivers for retailers.
Agents go into merchandising, pricing, replenishment, and customer service. They reason over the same data and answer to the same policy engine, so the channels stop disagreeing.
Merchandising orchestration
Forecasting, replenishment, and pricing run on one policy-checked workflow. Merchants own the strategy. Agents own the throughput.
Cross-channel decisioning
Reasoning happens across POS, OMS, CRM, loyalty, and e-commerce signals together. One customer, one view, decisions that don't contradict each other across channels.
Brand-guardrail governance
Pricing floors, promotional limits, and customer-experience standards are enforced automatically. Brand teams review the overrides, not every routine change.
Integration without rip-and-replace
Connectors to POS, OMS, ERP, CRM, and commerce platforms. Agents live alongside, no replatforming required.
Our approach
From category pilot to enterprise rollout.
Three steps from first conversation to workflows running across categories, channels, and regions. Each step is sized to a real promo cycle.
- 01
Scope with merchandising & operations
We sit with merchandising and operations leadership to find the categories and workflows where automation pays back inside a single promo cycle. The first wins are sized to be visible by the next campaign.
- 02
Deploy alongside existing systems
Agents inherit your entitlements, your guardrails, and your data governance. No parallel control plane. No shadow pricing engine running off the side of the desk.
- 03
Scale across categories & regions
Once a playbook is proven, it gets promoted across assortments, channels, and regions. Governance stays central, the local tuning gets done where it has to.
Use cases across the shelf, cart, and service desk
AEOS for the shelf, the cart, and the customer.
Demand & replenishment
Agents pull POS, supplier, and promotional signals into one model. Planners review replenishment drafts at SKU-store granularity, instead of rebuilding the plan from scratch every Monday.
Impact Stockouts down, open-to-buy reclaimed
Dynamic pricing & markdown
Pricing and markdown agents that respect brand guardrails and margin floors. Every change is logged, and any override comes with a written reason the brand team can read.
Impact Margin lift with brand integrity preserved
Customer-service copilot
Order, returns, and loyalty workflows grounded in your OMS and CRM. The common cases get deflected, and the complex ones land with the agent already holding the full context.
Impact Deflection up without the CSAT hit
Promotional planning
Simulate, review, and launch campaigns with forecasted impact and live attribution built in. The ROI is visible during the campaign, not in the post-mortem.
Impact Higher ROI per promo cycle
Store-operations copilot
Floor staff get product knowledge, inventory checks, and planogram context grounded in the brand's operations manual, not the long-tenured colleague's memory.
Impact New-starter ramp halved
E-commerce personalisation
Search, recommendation, and merchandising tuned per region and cohort. The guardrails and the explainability are what make brand teams comfortable signing off.
Impact Conversion up, brand control preserved
Let's talk
Bring one retail workflow
Bring one retail workflow
into production.
30-minute conversation. No obligation. Fully tailored to your environment.